I’m an experienced Executive Leader who has held senior management and executive positions across A/NZ and Asia Pacific in commercial and not for profit operations, consultative selling, marketing, digital management, communications, channel development and business operations at IBM, Telstra, UXC Connect (now DXC), Australian Institute of Company Directors, SAS Institute, IDC, Omnicare Alliance and recently, Settlement Services International (SSI).

My value to an organisation is to leverage my expertise in smart marketing, contextual communication, cross channel engagement, and integrated digital marketing to create and execute effective strategies that enhance the awareness, engagement, and satisfaction of stakeholders, partners, and clients. My relationship practices include regularly engaging with customers, communities, and other stakeholders to ensure the development and delivery of relevant and high-quality services. In addition, expanding key partnerships and collaborations with existing and potential stakeholders and, leading the promotion and enhancement of reputation and brand among external stakeholders.

My operational expertise is in ensuring appropriate systems and frameworks are in place to monitor and evaluate measurable outcomes for each service and program. This includes ensuring the appropriate policies, accreditation arrangements, standards, and complaints procedures are relevant and in place.

I pride myself in fostering an energised, committed, and purposeful workforce to allow for growth and to meet ongoing opportunities and challenges. I believe in cultivating a positive and engaging workplace of choice, growth and professional development for the workforce. I am passionate about sharing my insights and knowledge on connected business, social media management, and digital disruption through speaking, consulting, and publishing.

I am a member of the Australian Institute of Company Directors (MAICD), Justice of the Peace in NSW, an AMI Fellow, and an AMI Life Member. I am recognised as one of the most connected and influential voices in my field.

My book, Connection Generation, is a fascinating study of how connectedness affects our place in society and business and the challenges and opportunities this compelling development presents. My Return On Outcome blog explores the concept of qualifiable, subjective measures of an investment based on the outcome realised.